Terms and Conditions for Bromley Man And Van Services

These terms and conditions set out the basis on which Bromley Man And Van provides removal, delivery, transport, and related moving services to customers in the UK. By making a booking, confirming an estimate, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. They are designed to explain the booking process, payment expectations, cancellation rules, liability limits, waste handling obligations, and the law that applies to the service agreement.

In these conditions, references to “we”, “us”, and “our” mean Bromley Man And Van, and references to “you” or “customer” mean the person, business, or organisation requesting the service. These terms apply to all standard man and van bookings, one-off transport jobs, furniture removals, small relocations, collection and delivery work, and any additional tasks agreed in writing before or during the job. If any separate written agreement has been accepted, that agreement will apply alongside these terms unless it clearly states otherwise.

We may update these terms from time to time. The version in force at the time your booking is confirmed will usually apply to that booking, unless a later written variation has been agreed by both sides. Any change will not affect services already accepted and paid for, except where the change is required by law or where the parties expressly agree to revise the service arrangement.

Booking Process

Bookings may be requested by phone, email, online form, or any other method we make available. A booking is not guaranteed until we have checked availability, agreed the details, and provided confirmation. The booking information should be accurate and complete, including the collection and delivery addresses, access conditions, item description, floor levels, parking restrictions, time requirements, and any special handling instructions. If important information is missing or incorrect, the quote may change and the schedule may need to be adjusted.

When confirming a booking, we may provide an estimate based on the information available at that time. Estimates are generally based on labour time, vehicle use, fuel, distance, waiting time, and any additional services requested. If the job differs from the details supplied, for example if there are more items than expected, difficult access, stairs, long carrying distances, or delays caused by the customer, we may revise the price accordingly. The final charge will reflect the actual service delivered, unless a fixed written price has been agreed.

The customer is responsible for ensuring that the booking time is suitable and that the property is accessible when the team arrives. If access is not possible, or if the customer is unavailable and no alternative arrangement has been agreed, waiting charges or a failed attendance fee may apply. We may also refuse to start or continue a job if it appears unsafe, unlawful, or materially different from the service originally booked.

Payments

Payment terms will be confirmed at booking or before the service begins. Unless otherwise agreed in writing, payment is due on completion of the job, or in advance for specific services or larger bookings. We may require a deposit to secure a slot, especially for scheduled work, weekend bookings, high-demand periods, or jobs involving multiple staff or long-distance travel. Any deposit paid may be deducted from the final invoice unless stated otherwise.

We accept the payment methods we specify at the time of booking. Where card payment, bank transfer, cash, or another method is accepted, you must ensure that cleared funds are available when payment falls due. Late payment may result in administration charges, recovery costs, or interest to the extent permitted by law. If a payment is reversed, declined, or disputed without a valid reason, we reserve the right to suspend future services and recover the outstanding balance.

Additional Charges

Extra charges may apply where the job requires more time, labour, mileage, or equipment than originally quoted. This may include carrying items through narrow stairways, using specialist lifting equipment, dismantling or reassembly, multiple loading points, additional stops, congestion or parking fees, tolls, waiting time, or disposal fees. We will normally explain any likely extra charge before it is incurred where this is reasonably possible. If urgent action is needed to complete the job safely, we may proceed and record the charge for later settlement.

All prices are quoted on the basis of the information supplied by the customer. If incorrect information causes the service to take longer or use more resources than expected, the customer remains responsible for the resulting increase in cost. Any quotation is an invitation to proceed, not a binding promise, unless we state clearly that it is a fixed price offer valid for a specific period and subject to the declared conditions.

Unless otherwise stated, prices are quoted inclusive of any applicable VAT. Where VAT is chargeable, it will be shown separately on the invoice or receipt. Promotional discounts, if offered, may only apply to selected bookings or periods and cannot usually be combined with other offers unless we state otherwise.

Cancellations and Changes

You may cancel or amend a booking by notifying us as soon as possible. Cancellations made with reasonable notice may avoid or reduce charges, depending on the amount of preparation already completed and whether staff or vehicles have been allocated. If you cancel shortly before the planned collection time, or after work has already begun, you may be charged a cancellation fee, a minimum call-out charge, or the full amount where the job cannot reasonably be reallocated.

If you need to change the booking date, time, address, or scope of work, we will try to accommodate the request but cannot guarantee availability. Changes may affect the price, vehicle size, staffing, and service timing. If a change is significant, we may treat it as a new booking. We are not responsible for any loss caused by a change we cannot accept, provided we have acted reasonably and informed you without undue delay.

We may cancel or suspend a booking if the customer fails to provide essential information, refuses to comply with safety requirements, behaves abusively, does not make payment when due, or requests services that are unsafe or unlawful. Where we cancel for reasons within our control, we will normally offer an alternative date or refund any advance payment for unused services, subject to lawful deductions for work already carried out.

Customer Responsibilities

The customer must ensure that goods are ready for collection, securely packed where necessary, and suitable for transport. Fragile, high-value, or unusual items should be labelled and disclosed in advance. You must also make sure that items are properly separated from anything not meant to be moved, and that any item requiring special handling is clearly identified. We are entitled to rely on the accuracy of the information you provide.

You are responsible for obtaining any permissions required for parking, access, or use of communal areas, including building management approval if needed. If permits, keys, fobs, or access codes are needed, they must be provided in good time and must be valid. Where you ask us to enter a property, you confirm that you have authority to do so and to authorise the movement of the items concerned.

The customer must remove or secure any hazardous items that are not accepted for transport. This includes, without limitation, flammable materials, pressurised containers, illegal substances, contaminated waste, and other dangerous goods unless we have agreed in writing that a specialist service will be provided. If prohibited items are discovered during the job, we may stop work and charge for time already spent.

Liability and Insurance

We will carry out the service with reasonable care and skill. However, our liability is limited to losses directly caused by our negligence or breach of contract, and only to the extent permitted by law. We are not liable for indirect, consequential, or economic losses such as loss of profit, loss of opportunity, or business interruption, except where such exclusion is not allowed by law.

We are not responsible for damage to items that were already defective, poorly packed, overfilled, or unsuitable for transport, or for damage resulting from the customer’s own instructions. If you choose to pack your own items, you accept responsibility for the adequacy of the packing unless the damage is caused by our proven negligence in handling. We may ask to inspect damaged goods promptly and may require supporting evidence, photographs, or invoices before any claim is assessed.

Our liability for loss or damage to goods, where established, may be limited to the lower of the actual repair or replacement cost and any contractual cap stated in the booking confirmation or invoice, subject always to mandatory consumer rights. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Waste Regulations and Disposal

Where our service includes collection, removal, or disposal of unwanted items, all waste handling will be carried out in accordance with applicable UK waste legislation and duty of care requirements. The customer must accurately describe the materials being removed and must tell us if any item may be classed as controlled, hazardous, electrical, or specialist waste. We may refuse to remove waste that is unlawful, dangerous, or unsuitable for our service.

If we agree to remove waste, we will decide whether the items are reusable, recyclable, or require disposal through authorised facilities. The customer must not ask us to dispose of waste in an unlawful manner, and must not place prohibited materials in with general waste. We reserve the right to separate, sort, or leave behind any item that cannot lawfully be taken, and to charge for the wasted time where this causes delay.

By instructing us to remove waste items, you confirm that you either own the waste or are authorised to arrange its disposal. You also confirm that the waste is accurately described and that no hidden hazardous contents are present. If false or incomplete information is provided and we incur additional costs, including disposal surcharges, regulatory fees, or cleaning costs, those costs may be charged to the customer.

Delays, Force Majeure, and Unsafe Conditions

We are not liable for delays or failure to perform where the delay is caused by events outside our reasonable control. This may include severe weather, traffic disruption, road closures, accidents, industrial action, vehicle breakdown, fuel shortages, or restrictions imposed by public authorities. In such cases, we will take reasonable steps to notify you and, where possible, propose a revised schedule.

If conditions at the collection or delivery address are unsafe, we may pause, postpone, or refuse the job until the issue is resolved. Unsafe conditions may include blocked access, unstable flooring, broken lifts, uncontained animals, violent behaviour, exposure to asbestos or other dangerous substances, or any situation that creates an unacceptable risk to staff, the customer, or property. We reserve the right to decide whether work can proceed safely.

We are also not liable for delay caused by the customer, third parties, building managers, or other occupants. If waiting time is incurred, it may be chargeable. Where a job cannot be completed because access is unavailable or unsafe, we may treat the service as attended and bill for the work already performed.

Claims, Complaints, and Evidence

If you believe something has gone wrong, you should notify us as soon as reasonably possible after the service. Please provide a clear description of the issue, along with any supporting photographs, documents, or other evidence that may help us review the matter. Failure to report damage or loss promptly may affect our ability to investigate and may limit any remedy available.

We will review valid complaints in good faith and, where appropriate, may offer repair, replacement, partial refund, or another reasonable remedy. Any remedy will depend on the facts, the nature of the service, and the extent of our responsibility. We will not be required to pay more than the direct loss proved to have been caused by our breach or negligence, subject to your legal rights.

Nothing in this section affects your statutory rights as a consumer where those rights apply. If you are booking on behalf of a business, you confirm that you have authority to agree to these terms and that consumer protections may not apply in the same way as they would for a private customer.

General Terms

We may assign or subcontract part of the service where reasonably necessary, provided the work remains under our overall control. You may not transfer your rights or obligations under the booking without our written consent. If any part of these terms is found unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right immediately will not prevent us from enforcing it later.

These terms, together with the booking confirmation and any written quotation, form the entire agreement between the parties for the service concerned. No statement made orally before the booking will override these terms unless we confirm the change in writing. We recommend that you keep a copy of the booking details for your records.

Governing Law

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. You and we agree that the courts of England and Wales will have jurisdiction, except where consumer law requires otherwise. If any dispute cannot be resolved amicably, it will be dealt with under the relevant legal process in that jurisdiction.