Bromley Man and Van Privacy Policy
This Privacy Policy explains how Bromley Man and Van collects, uses, stores, and protects personal data about its customers and prospective customers within the Bromley area and surrounding locations. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all services provided by Bromley Man and Van and to all customers and service users in our service area.
Who We Are
Bromley Man and Van is a removals and transportation service provider operating in the Bromley area and surrounding locations. For the purposes of data protection law, Bromley Man and Van is the data controller in respect of the personal data described in this Privacy Policy. This means that we determine how and why your personal data is processed.
Personal Data We Collect
We collect and process personal data that is necessary to provide our services, manage our business, and comply with legal obligations. The categories of personal data we may collect include:
Identification and contact details, such as your name, title, postal address, collection and delivery addresses, and other contact details you provide to us.
Booking and service information, such as details of the move or transport service you request, access information for properties, inventory notes, preferred dates and times, and any delivery instructions.
Communication records, such as information contained in messages, enquiries, feedback, and complaints that you send to us or discuss with us.
Payment and transaction information, such as details of amounts charged, payment status, partial card or transaction details processed through our chosen payment providers, and basic invoicing records. We do not store full card details when payments are processed via third party payment processors.
Technical and usage data, where applicable, such as general information about how you interact with our online content or digital tools, basic device or browser data, and any online identifiers collected through our use of analytics tools.
Any other information you choose to provide to us that is relevant to arranging or delivering our services.
How We Collect Your Data
We may collect personal data directly from you when you make an enquiry, request a quote, confirm a booking, communicate with us by any means, provide feedback, or use our online forms or tools.
We may also receive data about you from third parties, for example from comparison or referral platforms, business partners, or online marketplaces where you have requested to be contacted by local removal or man and van services.
Where you provide personal data about another person, for example a joint contact or the occupant at a delivery address, you should ensure that you have the authority to share that information and that they have been informed about this Privacy Policy.
Lawful Basis for Processing
We rely on the following lawful bases under data protection law to process your personal data:
Performance of a contract: We process your personal data where it is necessary to take steps at your request before entering into a contract, and to perform our contract with you, for example to provide quotations, schedule and complete removals and transport services, and manage payments and invoicing.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing and improving our services, responding to enquiries, handling complaints, maintaining records, preventing fraud, and promoting our services to existing or former customers.
Legal obligation: We process personal data where we are required to comply with legal or regulatory obligations, for example keeping accounting records or cooperating with law enforcement or regulatory authorities.
Consent: In certain limited circumstances, we may rely on your consent, for example for specific types of marketing communications where consent is required. Where we rely on consent, you have the right to withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations, confirm bookings, and deliver our man and van and removal services.
To plan routes, access properties, handle goods safely, and manage timings and logistics.
To communicate with you about your enquiry, your booking, service updates, changes, and follow-up information.
To issue invoices, process payments through our selected payment processors, and manage refunds or queries.
To manage customer relationships, handle feedback and complaints, and improve our services and customer experience.
To maintain internal records, including financial and operational records, in accordance with legal and regulatory requirements.
To send limited service-related or relevant marketing communications to existing customers, where permitted by law, and to manage your communication preferences.
To protect our business, our staff, and our customers, including through the detection and prevention of fraud and misuse of our services.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These service providers may include:
Payment processors who handle card and other payment transactions.
IT and systems providers who support our booking, communication, and data storage systems.
Professional advisers such as accountants, insurers, or legal advisers, where necessary for the operation of our business.
External platforms that may transmit your enquiry to us, where you have used their services to request a quote or booking.
We require all processors to handle your personal data securely, to use it only in accordance with our instructions, and to comply with applicable data protection laws. We do not sell your personal data to third parties.
We may also share personal data where required by law, for example with law enforcement, regulatory bodies, tax authorities, or in connection with legal proceedings, or where we need to protect our rights or the rights of others.
International Transfers
Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place. These may include adequacy decisions, standard contractual clauses, or other lawful mechanisms to protect your personal data in accordance with data protection law.
Data Retention
We retain personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, including for the purpose of satisfying any legal, accounting, or reporting requirements.
In general, we will keep core booking and invoicing records for a period that aligns with legal and tax record-keeping requirements. Enquiry information, communications, and operational records may be retained for a period appropriate to manage our relationship with you, deal with any queries or disputes, and maintain business records.
When personal data is no longer required for the purposes for which it was collected, we will take reasonable steps to delete it, anonymise it, or securely store it in a form that no longer identifies you.
How We Protect Your Data
We use appropriate technical and organisational measures to protect the personal data we hold from unauthorised access, alteration, disclosure, or destruction. These measures may include access controls, secure storage, encryption used by our chosen IT providers, staff awareness, and regular review of our procedures.
While we take reasonable steps to safeguard your personal data, no method of transmission or storage is completely secure. You should also take care to protect your own information, for example by limiting what you share in open communications and informing us promptly if you suspect any misuse of your data in connection with our services.
Your Data Protection Rights
Under data protection law, and subject to certain conditions and exemptions, you have the following rights in relation to your personal data:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you.
Right to rectification: You can request correction of inaccurate personal data and completion of incomplete data.
Right to erasure: You can request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction: You can request that we restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or considering an objection you have raised.
Right to object: You can object to processing that is based on our legitimate interests, including profiling based on those interests, and you can object at any time to direct marketing.
Right to data portability: In certain circumstances, you can request that we provide your personal data in a structured, commonly used, machine-readable format, and that we transmit it to another controller where technically feasible.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how your personal data is being handled. We encourage you to contact us first so we can try to resolve your concerns directly.
Children
Our services are aimed at adults arranging removals or transport. We do not knowingly collect personal data from children for our services. If you believe that we have inadvertently collected personal data relating to a child, please contact us so that we can review and, where appropriate, delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our practices, or legal requirements. Any updated version will apply to all new and existing customers in our service area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
Your continued use of our services after any changes to this Privacy Policy will constitute your acknowledgment of the updated policy.
