Bromley Man and Van Terms and Conditions
These Terms and Conditions govern the provision of removal, transport and related services by Bromley Man and Van to you as a customer. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all services provided unless otherwise agreed in writing.
1. Definitions
In these Terms and Conditions the following words have the meanings set out below.
Customer means the individual, business or organisation that requests or receives services from Bromley Man and Van.
Services means any removal, transport, loading, unloading, packing, unpacking, or related services provided by Bromley Man and Van.
Vehicle means any van or other vehicle used by Bromley Man and Van to provide the Services.
Goods means all items, belongings, furniture, equipment, and any other property handled, transported or stored as part of the Services.
Booking means a confirmed request for Services accepted by Bromley Man and Van.
2. Scope of Services
Bromley Man and Van provides man and van, home and office removals, single item moves, multi-drop transport, and related services within its operating area and to destinations across the United Kingdom, subject to availability and agreement at the time of booking.
The exact scope of the Services, including the number of staff, size of vehicle, estimated duration, collection and delivery addresses and any additional requirements, will be agreed at the time of booking. Any changes requested after the initial booking may affect the price and timing of the Services.
3. Booking Process
All Services must be booked in advance. A booking is only confirmed when Bromley Man and Van has accepted the request and provided written or verbal confirmation of the agreed date, time, service details and price estimate or quotation.
When making a booking you must provide accurate and complete information, including but not limited to:
Full collection and delivery addresses.
Details of property access, such as floor level, lifts, parking restrictions, and any access limitations.
A clear description of the Goods to be moved, including any heavy, fragile, oversized or high value items.
Your preferred dates and times.
Any special requirements, including packing needs or additional stops.
Bromley Man and Van relies on the information you provide. If the actual circumstances differ from those described at the time of booking, Bromley Man and Van may adjust the price, send additional staff or vehicles where possible, or decline to complete part or all of the Services if it would be unsafe or unreasonable to proceed.
4. Estimates and Quotations
Prices may be provided as an hourly rate, a fixed price quotation, or a combination of both, depending on the nature of the Services.
Any estimate or quotation is based on the information you provide and is valid only for the period specified at the time of issue. If no period is specified, it is valid for 30 days from the date given, subject to availability.
Bromley Man and Van reserves the right to revise any estimate or quotation if:
The Services differ from those originally described or requested.
Access at collection or delivery is more difficult than advised, including long walking distances, unsuitable parking, or additional flights of stairs.
The volume or weight of Goods exceeds the amount originally stated.
Additional services are requested or required on the day.
5. Customer Responsibilities
You are responsible for:
Ensuring adequate and legal parking is available for the Vehicle at all addresses, including arranging permits where required.
Ensuring that Goods are packed safely and suitably for transport, unless you have specifically booked packing services.
Securing all valuables, personal documents, money, jewellery and similar items, which should not be included in the Goods to be transported.
Being present, or appointing an authorised representative, at the collection and delivery addresses to provide instructions, grant access, and check Goods.
Ensuring that all Goods to be moved are ready for loading at the agreed time.
You must not request the transport of any items that are illegal, dangerous or prohibited under applicable law, including explosives, flammable materials, firearms, drugs or hazardous substances.
6. Packing and Preparation
Unless otherwise agreed, Bromley Man and Van does not dismantle or reassemble furniture, disconnect or reconnect appliances, or provide packing materials or packing services.
If packing services are included in your Booking, you remain responsible for ensuring that all Goods are suitable for packing and transport. Bromley Man and Van will take reasonable care in packing but cannot guarantee protection against damage to inherently fragile or poorly constructed items.
You should empty and defrost refrigerators and freezers in advance, remove loose items from drawers and cupboards, and properly secure breakable items in suitable packaging.
7. Payments and Charges
Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the Services on the same day.
Bromley Man and Van may require a deposit to secure your booking. Deposits are generally non refundable unless otherwise stated in these Terms and Conditions. Any required deposit amount and due date will be notified to you before confirmation.
Accepted payment methods and any applicable surcharges or discounts will be communicated when arranging the Booking.
Where Services are charged by the hour, the time is calculated from the agreed arrival time or the actual arrival time of the Vehicle at the collection address, whichever is later, until completion of unloading at the final destination. Waiting time caused by circumstances beyond the control of Bromley Man and Van may be chargeable.
If you fail to make payment when due, Bromley Man and Van reserves the right to charge reasonable late payment fees and interest in accordance with applicable law, and may withhold delivery or further services until payment is received in full.
8. Cancellations and Amendments
You may cancel or amend your Booking by giving notice to Bromley Man and Van. The following cancellation terms will generally apply unless stated otherwise in writing at the time of booking.
If you cancel more than 72 hours before the scheduled start time, any deposit may be refunded at the discretion of Bromley Man and Van, taking into account any costs already incurred.
If you cancel within 24 to 72 hours of the scheduled start time, Bromley Man and Van may retain part or all of any deposit, or charge a reasonable cancellation fee.
If you cancel within 24 hours of the scheduled start time or fail to be present at the agreed time and place, Bromley Man and Van may charge up to the full estimated cost of the Services.
If you request changes to the date, time, addresses, or nature of the Services, Bromley Man and Van will try to accommodate the changes but cannot guarantee availability. Changes may result in a revised price or additional charges.
Bromley Man and Van reserves the right to cancel or postpone a Booking in the event of circumstances beyond its reasonable control, including severe weather, road closures, accidents, illness, vehicle breakdown, or safety concerns. In such cases, Bromley Man and Van will seek to rearrange the Services at a mutually convenient time or provide a refund of any deposit paid, but will not be liable for any indirect or consequential losses.
9. Parking Fees and Fines
You are responsible for any parking arrangements required at collection and delivery addresses. Any parking charges, congestion charges, tolls or similar fees incurred while providing the Services may be added to your final bill.
If a parking penalty or other fine is issued as a direct result of your instructions or failure to arrange suitable parking, you may be responsible for reimbursing such charges to Bromley Man and Van.
10. Liability for Loss or Damage
Bromley Man and Van will exercise reasonable care and skill in providing the Services and handling your Goods. However, liability is subject to the limitations set out in this section.
Bromley Man and Van will not be liable for:
Loss or damage arising from your failure to pack Goods safely and securely, unless packing services were specifically provided.
Loss or damage to fragile or high value items not properly disclosed or not adequately protected.
Loss of money, jewellery, watches, precious metals, stones, important documents or similar valuables.
Damage to Goods or property caused by inherent defects, wear and tear, or pre existing damage.
Damage resulting from your or any third party actions, instructions, or negligence.
Any indirect or consequential loss, such as loss of profit, loss of income, or loss of opportunity.
If Bromley Man and Van is found liable for loss of or damage to your Goods, liability will be limited to the reasonable cost of repair or replacement of the affected items, subject to an overall cap proportionate to the value of the Services and any applicable insurance cover in place.
You must notify Bromley Man and Van in writing of any loss or damage as soon as reasonably possible and in any event within 7 days of completion of the Services. You should provide reasonable evidence, including photographs, receipts or valuations where available. Failure to report within this period may affect the ability of Bromley Man and Van to investigate and may limit or extinguish liability.
11. Access and Property Damage
You are responsible for ensuring that the property at collection and delivery addresses is suitable for moving the Goods, including adequate access for the Vehicle, hallways, doorways, staircases, lifts and similar.
Bromley Man and Van is not responsible for damage to property that occurs as a result of moving items in spaces where access is particularly tight, restricted or unsuitable and you have requested that the move proceed despite advice to the contrary.
Bromley Man and Van may refuse to move any item that in its reasonable opinion cannot be moved safely or without risk of significant damage to property or Goods.
12. Customer Conduct and Health and Safety
Health and safety of staff and customers is a priority. You agree to behave respectfully and not to engage in abusive, threatening or unsafe behaviour towards any staff members.
Bromley Man and Van may suspend or terminate the Services without liability if staff are subjected to harassment, abuse, or unreasonable risk.
You must comply with all reasonable instructions from staff in relation to safety, access and handling of Goods during the move.
13. Waste and Disposal Regulations
Bromley Man and Van operates in accordance with applicable waste and environmental regulations. Waste disposal is not included as standard in removal services and will only be carried out if specifically agreed in advance.
Where waste removal or disposal services are provided, they will be limited to items that can be legally carried and disposed of at authorised facilities. Hazardous, prohibited or regulated waste cannot be taken.
You are responsible for accurately describing any items to be disposed of and confirming that you have the right to dispose of them. Any charges for waste transfer, disposal or recycling will be added to your bill and will reflect the type and quantity of waste.
Bromley Man and Van may refuse to remove or transport any items that are considered unsafe, illegal, contaminated, or otherwise unsuitable for carriage.
14. Delays and Events Beyond Control
Bromley Man and Van will make reasonable efforts to complete the Services within agreed timeframes, but cannot guarantee exact arrival or completion times.
Delays may occur due to traffic, accidents, roadworks, weather conditions, vehicle breakdown, or other events outside the control of Bromley Man and Van. In such circumstances, Bromley Man and Van will keep you informed where reasonably possible but will not be liable for any resulting losses.
If delays are caused by you or by circumstances within your control, such as lack of access, incomplete packing, or waiting for keys, additional time may be charged at the agreed hourly rate.
15. Insurance
Bromley Man and Van maintains appropriate insurance cover for its operations in line with industry practice and legal requirements. These policies may include vehicle insurance and limited cover for Goods in transit.
The existence of any such insurance does not extend or increase the liability of Bromley Man and Van beyond the limits set out in these Terms and Conditions.
You are encouraged to arrange your own additional insurance cover for high value or particularly important items if you require wider protection than is offered by these terms.
16. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of the Services, you should raise your concerns as soon as possible, ideally on the day of the move so that they can be addressed promptly.
If the issue cannot be resolved immediately, you should submit a written complaint describing the nature of the problem, the date of the Services, and any relevant evidence or photographs.
Bromley Man and Van will review your complaint and aim to provide a response within a reasonable timeframe. Where appropriate, Bromley Man and Van may offer a remedy, which may include repair, partial refund or other solution, without admission of liability.
17. Privacy and Data Protection
Bromley Man and Van will collect and use your personal information only as necessary to manage your Booking, provide the Services, process payments, handle complaints and comply with legal obligations.
Your details will be handled with appropriate care and will not be sold to third parties. Information may be shared with trusted partners or service providers where required to deliver the Services, such as payment processors or subcontractors, in accordance with data protection law.
18. Variations to Terms
Bromley Man and Van may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to your Services.
Any variation to these Terms and Conditions will only be effective if agreed in writing by an authorised representative of Bromley Man and Van.
19. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
20. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
You and Bromley Man and Van agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or their subject matter.
By making a Booking with Bromley Man and Van, you confirm that you have read, understood and agreed to these Terms and Conditions.
